Frequently Asked Questions
Everything you need to know about your plant-based favorites.
How do you ensure the freshness of perishable vegan items during shipping?
We use eco-friendly insulated packaging and non-toxic cold packs for all temperature-sensitive products. Orders containing perishables are shipped via expedited courier to ensure they arrive at your door in peak condition.
Are all products at BESTIES Vegan Paradise strictly 100% plant-based?
Yes, every single item in our store is 100% vegan. We rigorously vet our suppliers to ensure no animal-derived ingredients or by-products are used in any of the foods we carry.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 48 hours for a full refund or replacement.
Do you offer options for specific allergies, such as gluten-free or soy-free?
Absolutely! You can use our website filters to shop by dietary requirement. We stock a wide variety of gluten-free, soy-free, and nut-free vegan alternatives to accommodate all dietary needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package's journey from our warehouse to your home.